Frequently Asked Questions Need help? Below are many of the common questions that we hear. If you need additional assistance, please visit out About Us page, to contact us directly! How do I change my email on TeamSnap? Expand Change Your email address for Club communications: From the TeamSnap.com home page Select My Teams and Leagues. Click the Team Name in the “My Teams” section. Click the Roster button in the heading and select your profile. Click the Edit Button and change your email used for Team Communications. Click the Save Button. How do I change my payment method in ground.work (team payments)? Expand Sign in to your account here. Once you're signed in, you should be at your Dashboard. Scroll to the bottom and click the blue Change Payment Method button. Follow the instructions and submit your new payment info (see animation above). Pro Tip: Be sure to click the blue Authorize Billing button at bottom of the page at the end of the process; otherwise, the change will not take effect. Click here to link to ground.work's help page. How do I enable/disable receiving emails? Expand Please visit this page at helpme.teamsnap.com. I am in XX grade. For which age group should I tryout? Expand Downstate does our tryouts based on grade level. All grades refer to the current (or upcoming, if summer time) school year: 12s - 6th grade and younger 13s - 7th graders 14s - 8th graders 15s - 9th graders 16s - 10th graders 17s - 11th graders 18s - 12th graders Will practices be cancelled due to weather conditions? Expand We will always post cancellation information on the very front page of downstatevolleyball.com, by 3pm, on the day of practices. We will also send a message to the teams through TeamSnap. PLEASE, do not call and ask if practices will be cancelled!